jiliphgo Privacy Policy

1. Introduction

jiliphgo is an online gaming platform serving players in the Philippines. We understand that the personal information you share with us is important, and we take our responsibility to protect it seriously. This Privacy Policy describes how jiliphgo collects, uses, stores, and safeguards your personal data when you visit our website or use any of our services.

This policy applies to all registered players as well as visitors who browse the jiliphgo platform without an account. By continuing to use jiliphgo, you acknowledge that you have read and understood how your information is handled as described in this document.

If you have any questions about this policy or how your data is processed, you can reach our support team through the contact channel available in your account dashboard.

2. Data We Collect

jiliphgo collects personal information only when it is necessary to provide you with a safe and functional gaming experience. The types of data we may collect include:

We do not collect sensitive personal information such as biometric data, religious affiliation, or political views. We also do not store full credit card numbers or full bank account numbers.

3. How We Use Your Data

The personal information collected by jiliphgo is used for the following purposes:

• To create and manage your jiliphgo player account.
• To verify your identity during registration and KYC checks, ensuring our platform is used only by eligible Filipino players aged 21 and above.
• To process deposits and withdrawals in Philippine Peso through your chosen payment method, whether that is online banking, GCash, Maya, or bank transfer.
• To send you account-related notifications such as transaction confirmations, OTP codes, and security alerts via your registered mobile number or email.
• To monitor for suspicious activity, fraud, and unauthorised access in order to protect both you and the integrity of the platform.
• To personalise your gaming experience, including surfacing games and promotions that may be relevant to your preferences.
• To improve the overall performance and usability of the jiliphgo platform based on aggregated usage data.
• To comply with applicable legal and regulatory obligations, including record-keeping requirements.

jiliphgo does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Who We Share Your Data With

jiliphgo does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, strictly on a need-to-know basis and under confidentiality agreements. These include:

• Payment processors – to facilitate PHP deposits and withdrawals through Philippine banking channels and e-wallets.
• KYC and identity verification providers – to confirm your identity and age before your account is fully activated.
• IT infrastructure and cloud service providers – who host and maintain the technical systems that power jiliphgo.
• Customer support platforms – to enable our support team to respond to your queries effectively.
• Legal and regulatory authorities – when disclosure is required by law, court order, or regulatory obligation.

All third-party partners engaged by jiliphgo are required to handle your data with the same standard of care described in this policy. They are not permitted to use your data for their own independent purposes.

5. Data Retention

jiliphgo retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable legal and operational obligations. Specifically:

• Account and identity information is retained for the duration of your account and for a period after closure as required by law.
• Transaction records are kept to satisfy financial record-keeping requirements applicable in the Philippines.
• Communication logs may be retained for a limited period for quality assurance and dispute resolution purposes.
• Technical and usage data that cannot be linked back to an individual may be retained in anonymised form for analytics purposes without a fixed retention limit.

When your data is no longer needed and retention obligations have been met, it is securely deleted or anonymised. You may request earlier deletion of certain data types by contacting jiliphgo support, subject to legal retention requirements that may prevent full erasure in some cases.

6. Security Measures

Protecting your personal information is a priority for jiliphgo. We employ a range of technical and operational security measures to safeguard your data against unauthorised access, loss, or misuse:

• SSL encryption is applied to all data transmitted between your device and our servers, whether you are browsing on mobile in Cebu or desktop in Manila.
• OTP-based authentication via your registered Philippine mobile number adds a second layer of verification for account access and sensitive actions.
• Access controls restrict internal access to personal data on a strict need-to-know basis.
• Regular security reviews are conducted to identify and address potential vulnerabilities in the platform.
• Fraud detection systems monitor account activity in real time to flag and respond to suspicious behaviour promptly.

While jiliphgo takes every reasonable precaution, no online system can guarantee absolute security. You also have a responsibility to keep your login credentials and OTP codes confidential and to notify jiliphgo immediately if you suspect unauthorised access to your account.

7. Cookies and Tracking

jiliphgo uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences and understand how the platform is being used.

• Essential cookies are required for the platform to function correctly, including maintaining your logged-in session and enabling secure payment flows.
• Analytics cookies help us understand how players navigate jiliphgo so we can improve page performance and content relevance.
• Preference cookies remember settings you have chosen, such as language or display options.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the jiliphgo platform. jiliphgo does not use cookies to track your activity on third-party websites.

8. Your Rights

As a jiliphgo player, you have the following rights in relation to your personal data:

• Right to access – You may request a copy of the personal information jiliphgo holds about you at any time.
• Right to correction – If any of your personal details are inaccurate or out of date, you can request that they be corrected through your account settings or by contacting support.
• Right to deletion – You may request the deletion of your personal data, subject to any legal retention obligations that may apply.
• Right to restrict processing – In certain circumstances, you may ask jiliphgo to limit how your data is used while a concern is being investigated.
• Right to data portability – Where technically feasible, you may request a copy of certain data in a portable format.
• Right to withdraw consent – Where processing is based on your consent, you may withdraw that consent at any time, though this will not affect processing that already took place.

To exercise any of these rights, contact jiliphgo through the support channel in your account dashboard. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

9. Minors and Age Policy

jiliphgo is strictly for players aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered an account or provided personal information, that account will be immediately closed and the associated data will be deleted in accordance with this policy.

If you believe a person under 21 has registered on jiliphgo, please notify us through the support channel so we can investigate and take appropriate action promptly.

Parents and guardians in the Philippines are encouraged to make use of parental control tools on shared devices to prevent minors from accessing online gaming platforms.

10. Policy Updates

jiliphgo may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, we will notify registered players through the platform or via their registered contact details.

The updated policy will always be available on this page with a revised review date. We encourage you to check back periodically to stay informed about how your personal data is being protected.

Continued use of jiliphgo after any update to this policy constitutes your acceptance of the revised terms. If you disagree with any changes, you may close your account by contacting our support team through your account dashboard.